Privacy Policy

Last modified: April 23, 2024


    At WIN Waste Innovations Holdings Inc. ("Company" or "We"), we respect your privacy and are committed to protecting it through our compliance with this policy.

    This policy describes the types of information we may collect from you or that you may provide when you visit the website (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

    This policy applies to information we collect:

    •  On this Website.

    •  In email, text, and other electronic messages between you and Company, including as it relates to this Website

    •  When you register with us to open an account to access and use Company’s and the Website’s services, including but not limited to the electronic payment portal, special waste profile services, or contractor training services.

    •  When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy

    It does not apply to information collected by:

    •  Company offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries), unless referenced above; or

    •  Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

    Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Section 11 below). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


    Our Website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website, register on the Website, make any payments through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact our customer service team immediately or call us at 866-WIN-WASTE.

    Residents of certain states under 13, 16, or 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see Section 9 for more information.


    We collect several types of information from and about users of our Website, including information:

    •  By which you may be personally identified, such as name, postal address, email address, telephone number, or payment information (including credit card details or bank account information used for ACH transfers) ("personal information");

    •  That is about you but individually does not identify you, such as your company or municipality’s name and contact information; and/or

    •  About your internet connection, the equipment you use to access our Website, and usage details.

    We collect this information:

    •  Directly from you when you provide it to us.

    •  Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

    •  From third parties, for example, our e-payment solutions provider.

    (a)   Information You Supply to Us

    The information we collect on or through our Website may include:

    •  Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or services maintained on our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, as applicable, and when you report a problem with our Website.

    •  Records and copies of your correspondence (including email addresses), if you contact us.

    •  Your responses to surveys that we might ask you to complete for research purposes.

    •  Details of transactions you carry out through our Website. You may be required to provide financial information before issuing a payment through our Website.

    (b)  Information We Collect Through Automatic Data Collection Technologies

    As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

    •  Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website

    •  Information about your computer and internet connection, including your IP address, operating system, and browser type.

    The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

    •  Estimate our audience size and usage patterns.

    •  Store information about your preferences, allowing us to customize our Website according to your individual interests.

    •  Speed up your searches.

    •  Recognize you when you return to our Website.

    The technologies we use for this automatic data collection may include:

    •  Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For information about managing your privacy and security settings for cookies, see Section 7.

    •  Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

    We may tie non-personal information collected automatically to personal information about you that we collect from other sources or that you provide to us.


    Some content or applications, including the e-payment service, on the Website are served by third parties and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

    We do not control these third parties' tracking technologies or how they may be used. If you have any questions, you should contact the responsible provider directly.


    We use information that we collect about you or that you provide to us, including any personal information:

    •  To present our Website and its contents to you.

    •  To provide you with information, products, or services that you request from us.

    •  To fulfill any other purpose for which you provide it.

    •  To provide you with notices about your account, including service updates.

    •  To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

    •  To notify you about changes to our Website or any products or services we offer or provide though it.

    •  To allow you to participate in interactive features on our Website.

    •  To provide a live chat service.

    •  In any other way we may describe when you provide the information.

    •  For any other purpose with your consent.

    We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile (as applicable) or contact our customer service. For more information, see Section 7.


    We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    We may disclose personal information that we collect or you provide as described in this privacy policy:

    •  To our subsidiaries and affiliates.

    •  To contractors, service providers, and other third parties we use to support our business.

    •  To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's (and/or Company’s affiliates’) assets, including but not limited to as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company or Company’s affiliates about our Website users is among the assets transferred.

    •  To fulfill the purpose for which you provide it.

    •  For any other purpose disclosed by us when you provide the information.

    •  With your consent.

    We may also disclose your personal information:

    •  To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

    •  To enforce or apply our Terms & Conditions (currently located at or our e-payment solution provider’s Service Terms of Use and Privacy Policy (currently located at and other agreements, including for billing and collection purposes.

    •  If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


    We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

    •  Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

    •  Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by logging into the Website and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes (as applicable) or by contacting our customer service team. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a service order, service experience, or other transactions.

    We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

    Residents of certain states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia may have additional personal information rights and choices. Please see Section 9 for more information.


    You can review and change your personal information on our Website by contacting our customer service team to request access to, correct, or delete any personal information that you have provided to us. Not all information may be able to be permanently deleted. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

    Residents of certain states, such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia may have additional personal information rights and choices. Please see Section 9 for more information.


    State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

    California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

    •  Confirm whether we process their personal information.

    •  Access and delete certain personal information.

    •  Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).

    •  Data portability.

    •  Opt-out of personal data processing for:

     ⚬  targeted advertising (excluding Iowa);

     ⚬  sales; or

     ⚬  profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

    •  Either limit (opt-out of) or require consent to process sensitive personal data.

    The exact scope of these rights may vary by state. To exercise any of these rights please contact our customer service team. To appeal a decision regarding a consumer rights request, please call us at 866-WIN-WASTE.

    Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this number: 866-WIN-WASTE. However, please know we do not currently sell data triggering that statute's opt-out requirements.


    We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Some information you provide to us may be stored on our secure servers behind firewalls. Any payment transactions are handled by our third-party e-payment service provider and not Company directly, and questions regarding data security measures implemented by such payment service provider should be sent to them directly.

    The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.


    It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.


    To ask questions or comment about this privacy policy and our privacy practices, contact us at:

    WIN Waste Innovations
    90 Arboretum Drive, Suite 300
    Portsmouth, NH 03801

    or via our toll-free number:


    To register a complaint or concern, please contact our customer service team or mail or call us at the address or number provided above.